Terms & Conditions - Camp de Reves Glamping Ltd

Arrival and Departure

Tents and Shepherd Huts are available from 3.00pm on your arrival and should be left clean and tidy by 10am on your departure to allow us to prepare for the next guests. During the low season, we may be able to offer an earlier arrival or later departure, subject to availability, however we cannot guarantee this. Guests are welcome to leave luggage in the Oak Frame prior to arrival or for collection on departure.  We would appreciate it if you could advise if you will be arriving later than 5pm midweek so we can make provision for this and supply you with self check in information and a luggage trolley.  The weekends are self check-in only unless prior arrangements are made.

 

Occupancy

The property may only be occupied for the purpose of a holiday and by the agreed number of the guests at the time of booking. If you wish to amend the number of guests in your party, this must be agreed in advance of your stay. When booking please confirm the number of guests, whether adults or children (including infants) either on the booking page, by email or letter. We reserve the right to refuse entry to the entire party if this condition is not observed. 

The Safari Tents sleep six persons and the Shepherd Huts sleep two persons and are for use by adults only – children are not permitted in the Shepherd Hut field.  We would also ask that children do not play immediately alongside the Shepherd Huts in the main field in order to respect the occupants’ privacy.

You must be at least 18 years old to make a reservation. Those under 18 years old are not permitted to stay unless a parent or guardian is also staying in the same unit.

No visitors are permitted to the site and the facilities are for residents only. If you would like a visitor please do let us know in advance so we may look to accommodate your request.

CdeR caters mainly for families, couples and small groups and it is the right of CdeR to refuse large group bookings if we feel that this may be of detriment to other guests staying on the site.  

Important notice:
As a family-focused glampsite, we are unable to accommodate groups of tradespeople visiting the island for work, as our site is not suited for this type of stay.

Thank you for your understanding.

Guests Obligations and Responsibilities

The guests agree:

  • No speaker/amplified music of any type (including from mobile phones) is permitted anywhere on site at any time  – please try to keep general noise to a minimum and respect your neighbours at all times.
  • Keep noise to a minimum between 10:00pm – 7am in your Tents and in the communal areas, please be mindful that young children may be in the Tent next to you, please do not use foul/offensive language onsite as voices travel clearly to neighbouring units.
  • To keep the Tent and Shepherd Hut and its fixtures and fittings in the same condition and repair as on arrival.
  • Upon departure to strip all used beds and leave linen and towels in the shower unit.
  • To leave crockery and cutlery clean in the same place you found it.
  • To leave the BBQ clean.
  • To empty bins and place them in large bins at the back of Oak Frame (Tents only).
  • Strictly no smoking/vaping in the Tents including the deck area, Shepherd Huts and the Oak Frame.
  • To pay for any damage or loss however caused (excluding reasonable wear and tear) incurred during the occupation. All breakages and any damage must be reported to us before the end of your holiday and you undertake to reimburse for the same where necessary.
  • Not to cause nuisance or annoyance to occupants of any nearby property.

 

If in our opinion, any guest is not suitable to continue their occupation of the property because of unreasonable behaviour, damage, or nuisance to other parties, this agreement may be terminated with immediate effect and you will be asked to leave immediately and no refund will be payable.

If in our opinion, you have disturbed other guests to the exTent that they are due to be refunded this refund is payable by you.

If damage caused results in the property being unfit for occupation to subsequent guests you shall be liable for the loss of rental income and any other related losses.

If in our sole discretion, cleaning beyond what is usual on a changeover is required, we reserve the right to charge a fee for this service.

A deposit may be requested from bookings at our discretion for reasons above.

 

Smoking/Vaping/Fires/Electrics

Smoking/vaping is not permitted in the Tent, Tent decking, Shepherd Huts or Oak Frame.

Turn off all electrical and heating appliances before going to bed or leaving the Safari Tents or Shepherd Huts.

No fires are permitted on the site other than the provided Firepit and Pizza Oven.  After use please ensure the Pizza Oven door is replaced, so as to snuff out any flames and use the watering can provided to put out the fire in the Firepit. Please clean all utensils after use.

The use of candles inside or outside the Shepherd Huts and Safari Tents is prohibited. 

During periods of extreme heat/drought we may cease use of all wood fired equipment for safety reasons.  This includes, firepit, wood fired pizza oven and log burners in the Huts.  The gas fired pizza oven will be available.  

Shepherd Hut – When the wood burner is lit make sure the fire is extinguished before going to bed or leaving the property. Only use the products provided by us, and do not burn any other materials. Never leave the fire unattended. 

 

Dogs & Pets

Guests’ dogs and other pets are not permitted on the site at any time.  However, please note that the owners do have a very friendly labrador-cross called Chillie who may be on site at times with the owners.

 

Access and Mobility

Whilst CdeR will do its best to accommodate guests with mobility issues, please be aware that the glampsite has gravel surfaces and quite a steep slope down to the Shepherd Hut field.   Please inform us if you have mobility issues and we will do our utmost to assist you.

 

Placing a Booking Request

The booking process used on this website is a ‘request’ for accommodation only. Completion of the booking request process does not guarantee availability of the Tent/Hut or of the price quoted.

Upon submission of your booking request, if the facilities that you requested are available and the amount quoted in the guide price provided during the booking process is accurate you will be requested to pay the agreed amount. If for any reason, the facilities that you requested are not available, or there has been a variation in price, we will contact you and advise you of the details and suggest alternative arrangements and confirm costs. If you accept the proposal then you are responsible to pay the newly agreed amount.

On receipt of the deposit, a booking confirmation email will be sent to you within 3 working days, containing the details of your stay and of payments made and due. If you have not received your booking confirmation within the specified time, please notify us as soon as possible. Payments can be made by bank transfer, cheque (made payable to Camp de Reves Glamping Ltd) and debit card or credit card (via our booking link on the booking emails) (we do not accept American Express). It is your responsibility to check the details on your booking confirmation are correct and notify us immediately of any discrepancies. We cannot accept responsibility for any errors not corrected prior to arrival.  

The contract is for a short term holiday and is only entered into once the deposit has been processed and a letter or email of confirmation issued.  The dates of your booking will be held upon payment of a non-refundable deposit of 30% or payment in full.

Any booking less than 8 weeks in advance of your check in date must be paid in full immediately.  Where a deposit has been paid, full balance payment will be due 8 weeks in advance of your check in date and one reminder will be sent. If you do not pay the balance by the stated due date, you will forfeit your deposit and your booking may be cancelled and the property re-let.

CdeR only accepts bookings from persons over 18 years of age and reserves the right, at all times, without reason to refuse a booking.  

 

Provisional bookings are accepted subject to availability and will be held for 24 hours. A deposit payment must be made to confirm the booking within that time, otherwise the reservation will be cancelled without notice to the client.

We reserve the right to alter which Tent guests will be booked into prior to arrival so that guests occupying more than one Tent could be placed next door to each other, you will be notified in advance should this be required.

All booking contracts are between the guest and CdeR and cannot be resold by the guest.

Sale prices/offers will not be retrospectively applied to bookings made before the published special offer.  CdeR reserves the right to withdraw any offers and promotions at any time.

 

Prices

The prices featured on the website are not binding; CdeR reserves the right to modify these prices. At the time of booking you will be informed of the prices applicable. The price stated on the confirmation email is binding.

Prices are per Tent which sleep a maximum of six people and per Shepherd Hut which sleep a maximum of 2 adults. Rental prices include WiFi, electric, water, bed linen & towels (including beach towels) laundry; cots and highchairs are complimentary and need to be hired at the time of booking as they are limited in number.    Prices do not include shop items.

 

Cancellation

In the event that you need to cancel your booking, please advise us by email on enquiries@guernseyglamping.com or posted to Camp de Reves Glamping Ltd, Rue du Paysans au Val, St Peters, Guernsey GY7 9JY.

 

All monies paid for a holiday (deposit and balance) are non-refundable. If the booking is cancelled prior to the final balance becoming due, the deposit will be retained. If the final balance has been paid we will do our utmost to relet as much of the rental period as possible. If we are successful in re-letting the Tent/Hut for the whole period, we shall refund all monies paid less an administration fee of £50. If we are successful in re-letting the Tent/Hut for part of the period, or for less than the full rental amount we shall refund an amount equal to the money paid by the new guest, less an administration fee of £50. Non-payment of the balance by the due date will be construed as a cancellation by you. We strongly recommend you take out appropriate cancellation and delayed travel insurance. Please note that strong winds can affect the ferry service and fog can cause flight delays to the Island.

Once checked in, if you choose to depart from the accommodation earlier than planned, you will be charged the full value of your original booking, unused nights will not be refunded.



Cancellation by us

We reserve the right to cancel your booking at any time in the event of circumstances beyond our reasonable control, CdeR reserves the right to provide alternative accommodation of a similar standard. In the unlikely event that no suitable alternative accommodation is available, we will refund all money received by us in relation to your booking of the property. However we will not be liable for any loss incurred by you as a result of the cancellation.

 

Booking Amendments

If you need to amend your booking dates we will do our utmost to assist you in transferring the start/finish date of your stay subject to suitable availability and ideally 8 weeks notice being given,  Only one change per booking is permitted and an administration fee of £50 may apply.  New dates must be within the same year as the original booking and if new dates are not viable, standard cancellation terms will apply.  

 

Assumption of Risks

Whilst we take great care to keep you safe, accidents can happen and we are not held responsible for such accidents (to the greatest exTent permitted by law). It is your responsibility to supervise children within your booking. If you notice that any equipment looks faulty and/or unsafe you must inform the owners as soon as possible. Please do not allow children in the laundry room for their own safety.  Please ensure that the notices which restrict access to planted areas are adhered to for safety reasons and to protect the nesting birds, insects and wild flowers.  Please do not pick any of the wild flowers or fruits as some may cause irritation and maybe poisonous e.g fox gloves, wild mushrooms.

We strongly recommend that you take out travel insurance against the risk of accidents and your stay being cut short.

 

Our Liability

We shall not be responsible for any loss or damage or theft to any belongings, vehicles or injuries sustained by you or any member of your party. We reserve the right to cancel your booking at any time and the total liability will be to refund to you all sums which you have already paid on your accommodation with us.

Lost/Left Property: If we find an item of importance/value after your visit, we will make every effort to return it to you.  However CdeR accepts no responsibility or liability for any personal items left at the glampsite.

 

Force Majeure

Force majeure on the side of CdeR exists if the implementation of the agreement is entirely or partially, temporarily or permanently, prevented due to circumstances which are beyond the control of CdeR including threat of war, blockades, fire, floods, pandemics and other disruptions or events.  

 

Right of Access

You must allow us and our representatives’ access to the property at reasonable times for the purpose of inspection, or to carry out any repairs or maintenance.

 

Encountering a problem / Complaint Procedure

We hope you will never have any cause for complaint but in the event that a problem occurs please contact us as soon as possible while you are at the Tent/Hut so that we can make every reasonable effort to assist you and to resolve the issue prior to your departure, so as to ensure a wonderful stay.  If you find it necessary to pursue the matter further, you should submit a formal complaint by email to enquiries@guernseyglamping.com and we will ensure that it is dealt with fairly, promptly and efficiently.  Please be specific and include your full details as well as the tour operator if applicable, describe the complaint clearly and the reasons together with your expectations with regard to the resolution of the issue.  We will acknowledge your complaint within 2 working days and will aim to resolve the same within 15 working days, unless an extension is felt necessary.

 

Privacy & Data

CCTV is in operation over the carpark, in the games room and reception/shop for security/safety purposes.

The information supplied in the booking process will be stored on computer for the purposes of future distribution to you of our advertising material (if consented to) and under no circumstances will be passed on to a third party. 

Personal data will be processed fairly and lawfully in accordance with the Data Protection Act.  It will only be used for the legitimate interests of CdeR and does not unduly prejudice the rights and freedoms of the individual.  Access will be granted to computerised personal data in the form of a computerised “printout”, and to manual personal data at its discretion.  Information processed is accurate, relevant, current, up to date and not excessive.

Personal data will be kept for our records unless and until you ask us to delete this information.

For more information about our privacy terms please contact us at enquiries@guernseyglamping.com.   You can also contact Guernsey Data Protection Authority (“ODPA”) at ‘info@odpa.gg’ or at their offices at Block A , Lefebvre Court , Lefebvre Street , St Peter Port  GY1 2JP for additional assistance.

Photo Competitions

By entering CdeR photo competition, you agree to allow CdeR to use your name and submitted photos for promotional purposes.

Any personal data provided will be used solely for the purpose of this competition and will not be shared with third parties. By entering the competition, you consent to the processing of your data for this purpose.




​Medical Insurance

The Reciprocal Healthcare Arrangement (RHA) with the UK, came into effect on 1 January 2023, allowing necessary healthcare to be provided to Bailiwick residents visiting the UK and vice versa.

The arrangement will also allow certain treatments to be arranged in the other jurisdiction ahead of travel that will also be free of charge e.g dialysis treatment. Necessary healthcare refers to treatment that is urgent or cannot wait until the patient has returned home. Detailed guidance documents which provide information for travellers can be downloaded from this page: https://gov.gg/rha. To access necessary healthcare whilst in the Bailiwick, UK visitors should bring their GHIC/EHIC card with them. You may wish to take out medical insurance for the period of your intended stay.

 

Your accommodation provider is CdeR and we do not operate as a franchise. Our business is privately owned and operated. We are not bound by obvious printing errors and should you want any further clarification about our terms of business then please email enquiries@guernseyglamping.com

 

CdeR reserves the right to amend these terms at any time.  An up to date version of these terms can be found on the CdeR website: guernseyglamping.com

 

Please ensure all persons included on the booking are aware of these terms and conditions, thank you.

 

We hope you have an enjoyable stay and please do not hesitate to contact us at enquiries@guernsey glamping.com should you require any clarification on the above or additional information.

 

Kindly refer to the terms and conditions on our website for the most up-to-date information.

 

April 2025